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Privacy Policy

Introduction
Generation NetZero Limited (trading as GetZero) ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our educational and career advice services online or in person, visit our corporate website, or engage with our marketing and business development activities.

 

1. Information We Collect

For End-Users of Our Services
We may collect and process the following personal data:
 

  • Name

  • Email address

  • Age in years (minimum age for use: 13)

  • Location (e.g., city, region)

  • Career interests

  • Course progression

  • Skills and qualifications

  • Job and training applications

  • Educational institution and history

  • Responses to surveys and feedback forms used for improving our products and services
     

For Corporate and Educational Customers
We may collect and process the following personal data:
 

  • Name

  • Email address

  • Phone number

  • Business address

  • Company

  • Role

  • Contact history

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Automated Data Collection
When you interact with our website or digital platforms, we may collect technical data such as
:

  • IP address

  • Browser type and version

  • Time zone settings

  • Device information

  • Usage data (e.g., pages viewed, time spent on the site)

 

2. How We Use Your Data


Service Delivery We use your personal data to:
 

  • Provide educational and career advice services tailored to your needs

  • Track your course progression and career interests

  • Facilitate job and training applications

  • Analyze survey responses to improve our services


Marketing and Business Development We use personal data for marketing and business development purposes, such as:
 

  • Sending newsletters, updates, and promotional content

  • Managing email and social media marketing campaigns

  • Engaging with corporate and educational customers about our services
     

You can opt out of marketing communications at any time by contacting us or using the "unsubscribe" link in our emails.
 

AI-Driven Services Our career advice services may use AI technology to provide recommendations. No personal data is used to train AI models developed by us.


Legal and Compliance We may process your data to comply with legal obligations, enforce terms of service, or protect our rights.

 

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:
 

  • Consent: When you sign up for our services or marketing communications

  • Contractual Necessity: To fulfill our obligations under agreements with you

  • Legitimate Interests: To improve our services, run our business effectively, and engage in lawful marketing activities

  • Legal Obligations: To comply with applicable laws and regulations

 

4. Data Sharing and Disclosure

We may share your personal data with the following:

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  • Service Providers: Third-party vendors who support our operations (e.g., hosting, analytics, marketing tools)

  • Business Partners: Corporate and educational organizations collaborating with us to provide services

  • Legal and Regulatory Authorities: When required to comply with legal obligations or enforce our rights
     

We do not sell or rent your personal data to third parties.

 

5. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your privacy rights.

 

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We only retain data that is essential for us to fulfil the relevant purpose legal requirements. 
 

Specific retention periods include:

  • Account and service data: Retained for the duration of your use of our services and up to 2 years thereafter.

  • Learner Records: Must be securely retained for defined periods, such as 6 years for ESFA-funded courses or until specific contractual or funding obligations are met.

  • Marketing data: Retained until you opt out or withdraw consent.

 

7. Your Rights Under GDPR
You have the following rights:
 

  • Access: Request access to your personal data

  • Correction: Request correction of inaccurate or incomplete data

  • Erasure: Request deletion of your data, subject to legal obligations

  • Restriction: Request restriction of data processing in certain circumstances

  • Portability: Request transfer of your data to another provider

  • Objection: Object to processing based on legitimate interests or direct marketing

  • Withdraw Consent: Withdraw consent where processing is based on consent

 

To exercise your rights, please contact us at privacy@getzero.earth.

 

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, secure servers, and regular monitoring of our systems.

 

9. Children’s Privacy

Our services are intended for users aged 13 and older. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

 

10. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze website usage. For detailed information, please see our Cookie Policy.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.

 

12. AI Safety and Transparency

We are committed to ensuring the safe and transparent use of AI in our career advice services. Key principles include:

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  • Personalized Services: AI is used to provide personalized development plans and learning content tailored to user needs.

  • Bias and Accuracy: Training data used in our AI systems is reviewed by experts to ensure it is free from bias and maintains high accuracy standards.

  • Safety Measures: We implement user flagging and automated checks to identify inappropriate or inaccurate content, with escalation to human review where necessary.

  • Data Privacy: User personal data is not used to train AI models developed by us.

  • Continuous Improvement: We are committed to reviewing and improving our AI governance, policies, and safety processes through the ongoing evaluation of our products and services.

 

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
 

Generation NetZero Limited (GetZero)
28 Heysham Road, London, N15 6HL

privacy@getzero.earth

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Last updated: 4 January 2025

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